Chief Operating Officer - MEDELLÍN, BARRANQUILLA, BOGOTÁ, CALI, BUCARAMANGA, SOLEDAD
RBA COLOMBIA SAS
Descripción del cargo:
Rollback Ally is looking for a Chief Operation Officer. The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal will be to increase our organization's productivity, efficiency, and profitability. We are looking for someone driven to self-improve and extend spheres of knowledge and influence. Someone practical and action-oriented that has the ability to sell and be persistent and aggressive, but also need to be able to inspire and persuade people. Hands-on experience with process improvement and project management.
Need someone with an interest in how new technologies and businesses are changing the face of work.
Responsibilities
Reports/Conducts/Review weekly/monthly/quarterly business reviews.
Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding every client needs.
Conducts meetings with clients, to effectively manage the accounts. With an ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires and what is important for them to succeed.
You will manage with autonomy strategic campaigns, new and existing, through the client lifecycle under and ensure that all metrics are met and all clients are highly satisfied with the allies performance.
Communication
Able to charm and influence people across the world.
Provides actionable feedback for improvement/course correction internally and externally.
Comfortable influencing across teams/stakeholders.
Operational Management
Demonstrates an attitude where they roll-up-their-sleeves to know in detail: 1) The client’s operation, 2) The Allie’s responsibilities with the client and handle issues that arise.
Achieves expectations for their team's contribution to the Contractual KPIs for each client.
Reaches the Customer Satisfaction Score of 8+.
Responsible for administration of internal/external reporting requirements.
Strategic Management
Strategizes with clients to ID opportunities for growth.
Leads internal team to ensure we have focus on long and short-term objectives.
Identifies risks and provides solutions that allow for innovation and change.
Brainstorms with management/peers for best practices.
Continuously drives performance enhancement and drives real value initiatives for clients.
Qualifications.
Bachelor's Degree.
3+ years of experience in a consulting and/or account manager role.
3+ years of experience in managing customer care, and/or back-office operations and clients with various needs.
Strong written and verbal and presentation skills
Strong leadership and organizational skills
Requisitos para el cargo:
Idiomas:
Inglés
Nivel de estudio:
Universitaria,Especialización
Areas de desempeño:
CONSULTOR SENIOR
DESARROLLADOR DE NEGOCIOS
DIRECTOR ADMINISTRATIVO
DIRECTOR ADMINISTRATIVO Y FINANCIERO
DIRECTOR DE DESARROLLO
DIRECTOR DE PLANEACIÓN
DIRECTOR DE PROCESOS
DIRECTOR DE SERVICIO AL CLIENTE
GERENTE ADMINISTRATIVO
GERENTE ADMINISTRATIVO Y FINANCIERO
GERENTE DE OPERACIONES TELECOMUNICACIONES
GERENTE DE PLANEACIÓN
GERENTE DE PROCESOS
GERENTE DE PROYECTOS
GERENTE GENERAL
JEFE ADMINISTRATIVO
JEFE DE DEPARTAMENTO
JEFE DE DISEÑO DE PROYECTOS
JEFE DE PROYECTOS
PROFESIONAL SENIOR
VICEPRESIDENTE DE OPERACIONES
Meses de experiencia:
36
Se ofrece
Salario:
$ 8.000.000 - $ 9.000.000
Tipo Contrato:
Fijo
Personas requeridas:
1
Aplica Teletrabajo:
SI